Refund policy

Returns and Refunds

Thank you for purchasing our 'Foundation Spray' leave-in conditioner treatment. We want you to be completely satisfied with your purchase.

1. Right to Cancel (Cooling-Off Period)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your product.
To exercise your right to cancel, please notify us in writing via email at hey@naedlae.com of your decision to cancel.
You must return the product to us within 14 days of notifying us of your cancellation.

2. Returns Due to Change of Mind

We accept returns for unopened and unused products within 14 days of delivery.
The product must be returned in its original, undamaged packaging, including the sealed glass bottle with spray atomiser.
Return shipping costs are the responsibility of the customer.

Once we receive the returned product and verify its condition, we will issue a refund for the product's purchase price, excluding the original shipping costs.
Refunds will be processed back to the original payment method within 10 working days of receiving the returned goods.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photographic evidence via email at hey@naedlae.com.
We will replace the damaged or defective product free of charge.
We may request the damaged product be returned to us.
If a replacement is unavailable, a full refund will be issued, including any original shipping costs.

4. Allergic Reactions:

As our 'Foundation Spray' is a handmade natural hair product, there is a possibility of individual allergic reactions.
A complete list of ingredients is provided on the product packaging and our website to enable informed purchasing decisions.
We strongly recommend performing a patch test before full use to assess your skin's compatibility with the product.
While we take every precaution to ensure product safety and provide accurate ingredient information, we cannot accept responsibility for individual allergic reactions.
It is the customers responsibility to check the ingredients before use.
If you have known allergies, please carefully review the product ingredients before purchase.

5. Hygiene and Safety

Due to hygiene reasons, we cannot accept returns of opened or used products unless they are damaged or defective.

6. Return Shipping

Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items.
We recommend using a tracked and insured postal service and obtaining proof of postage when returning items.

7. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 working days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hey@naedlae.com.
Original shipping costs are non-refundable, except in the case of damaged or defective goods.

8. Product Shelf Life